A7 Sports’ Tantalising FAQs – Need Help? Get Instant Answers!

FAQ Question and Answer Speach IconWelcome to the A7 Sports Customer FAQ!
We’ve created this page to make your shopping experience easier and more enjoyable. Here, you’ll find answers to the most common questions from both new and returning customers.

What is an FAQ?
FAQ stands for Frequently Asked Questions. It’s a quick and convenient way to find the information you need—without having to contact our team (unless you want extra help).

Got a question?
We’ve gathered the most common queries for your convenience. If you don’t see the answer you’re looking for, A7 Sports is always here to help.

How to reach us:

🕒 Business Hours (GMT):

  • Monday – Friday: 10:15 am to 6:30 pm
  • Saturday: 9:45 am to 6 pm

  • Sunday: 10 am to 3 pm

👉 Tip: Check back often—this FAQ is regularly updated based on customer feedback.

📌 Quick Links – Jump to a Section

Contents

1. Orders & Payments 💳

A: Browse products, add items to your cart, and follow checkout steps. Provide delivery info and payment details before confirming.

A: We accept major credit/debit cards (Visa, Mastercard), PayPal, and other secure online options. Note: American Express is not accepted. Discount codes, vouchers, referral rewards, and first-time buyer offers can be applied at checkout (one code per order). All transactions are fully encrypted.

A: A tracking link is emailed once your order ships. Orders can only be changed or cancelled before dispatch. Gift orders? Enter a different shipping address at checkout.

A: Contact support for wrong or damaged items, or missing confirmation emails. Include order details and photos for faster resolution.

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2. Shipping & Delivery 📦

A:We offer UK and international shipping, as well as in-store pickup. Shipping costs vary by location and method. International orders may incur customs fees.

A: UK: 2–5 business days | International: 5–14 business days. Some shipments require a signature.

A: Changes are possible only before dispatch. Delays may occur during holidays or high-demand periods.

A: Product pages display live stock levels. Out-of-stock notifications aren’t available yet; check back regularly.

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3. Returns, Refunds & Exchanges 🔄

A: Returns can be made:

  • In-store: Bring items within 14 days for exchange or credit.
  • Online: Include your dispatch note and return via tracked delivery.

A:

  • Refunds are available for unused, unworn items in original condition with tags and packaging.
  • Exchanges are not guaranteed due to stock changes; place a new order for different items/sizes.
  • Personalised, hygiene, or worn items (e.g., underwear, cricket bats, teamwear) are non-refundable unless faulty.
  • Refunds are issued to the original payment method, excluding delivery, within 3–7 business days after inspection.

A: Contact us if items are faulty, damaged, or sent incorrectly. Returns are assessed; response may take up to 30 working days. Manufacturer warranties may apply.

A: UK regulations allow cancellation within 7 days of receipt. Email sales@a7sports.co.uk. If already dispatched, follow the returns procedure.

A: Use a tracked service; items remain your responsibility until received. International returns must be declared “Returned Goods – Refund”; customers pay shipping and any import taxes.

A: Contact us promptly for incorrect refunds, lost parcels, or damaged items. Retain proof of postage.

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4. Products & Stock 🏷️

A: All products are 100% authentic. Check size guides; sizes may vary by brand.

A: Visit the ‘New Arrivals‘ section via our homepage and scroll down slightly to view featured new products. Popular items are restocked regularly, and most are ready to ship or collect. You can also follow us on social media for updates.

A: Custom orders may require 10–14 working days (up to 25 in peak periods). Sizes, colours, or designs may differ slightly. Personalisation errors are non-returnable. Contact us for time-sensitive requests.

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5. Account & Support 👤

A: Accounts are optional but allow faster checkout, order tracking, and purchase history. Reset passwords and manage notifications via “My Account.”

A: Use strong passwords and do not share credentials. For website errors, refresh, clear cache, or try another browser/device. Recommended: Chrome, Firefox, Safari, Edge.

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6. Promotions, Loyalty & Gift Cards 🎁

A: Promotions, loyalty rewards, and gift cards are available online. Subscribe to our newsletter for updates.

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7. Product Care & Authenticity 🧼

A: Follow product labels, avoid harsh washing, wipe shoes clean, and store in a dry area.

A: Packaging is eco-friendly where possible. Some products have manufacturer warranties; check details.

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8. Events, Community & Social 🏟️

A: We work with sports teams, local clubs, and influencers. Contact us to discuss partnership opportunities.

A: Follow us on Instagram, Facebook, TikTok, and X (formerly Twitter) for updates, product launches, and promotions.

A: Use #A7Sports on social media. We love seeing customers enjoying our products!

A: We support sports initiatives and local events. Follow our social media or subscribe to our newsletter for updates, contests, and giveaways.

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9. Legal & Privacy 🔒

A: Personal data is used for orders and communication only. No third-party sales without consent. Cookies improve performance; age restrictions may apply for some products.

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10. In-Store & Appointments 🏬

A: Order online and collect in-store at no extra cost. Same-day pickup may be available; contact us to confirm.

A: Address: 206 Warwick Road, Greet, Birmingham, West Midlands, B11 2NB
[View on Google Maps]

By car: From Birmingham City Centre, take the A34 Warwick Road southeast for ~4 miles. Look for 206 Warwick Road on your left.
By bus: Bus 4 or 4A from Birmingham City Centre or Acocks Green (1–12 min walk).

Parking & Accessibility: Free parking; fully wheelchair accessible.
Tip: No appointment needed for personal shopping—visit during opening hours.

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11. Technical Support / Website 💻

A: No dedicated app; mobile-friendly website. Adjust accessibility via device/browser settings. Contact support for help.

A: Contact support via email or live chat.

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12. Other Questions You Might Have ❓

A: Leave reviews on product pages or on Google Reviews to share your experience. You can also provide feedback via our contact form and find video guides on select products.

A: Seasonal bundles and holiday specials are announced via website/newsletter. Gifts follow standard return periods.

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Need More Help?

If your question isn’t covered in our FAQs, our team is ready to assist you.

Contact Us:

Hours (GMT):

  • Monday – Friday: 10:15 – 18:30
  • Saturday: 09:45 – 18:00
  • Sunday: 10:00 – 15:00

Tips for Faster Support:

  • Have your order number ready for order-related inquiries or returns.
  • Use live chat for instant answers.

Stay Connected:

  • Subscribe to our newsletter.
  • Follow us on Instagram, Facebook, TikTok, and X (formerly Twitter).
  • Share purchases with #A7Sports.

Quick Links:

Friendly Reminder: Still have questions? Our team is happy to chat—reach out and we’ll help you gear up!

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