Easy Returns and Refunds – Fast, Fair & Hassle-Free
Your satisfaction is our priority. If your purchase isn’t exactly what you expected, we’ve made returning it simple and stress-free. Whether you need a refund, an exchange, or a replacement, our friendly team is here to guide you through the process and make things right as quickly as possible. We believe shopping should always be worry-free, from the moment you place your order to the moment you’re delighted with your items.
We want your shopping experience to be completely worry-free. Please take a moment to review the details below so your return or refund can be processed quickly and smoothly. And remember — if you ever have a question or need a helping hand, our friendly customer support team is just a call or email away.
Return & Refund Policy Overview
At A7 Sports, we want you to be completely satisfied with your purchase. If, for any reason, you are not, our return and refund process is designed to be clear, fair, and hassle-free.
Returns & Refunds at a Glance
How to Return Your Order (UK Customers Only)
Returning an item from within the UK is quick and straightforward. Please follow the steps below to ensure your return is processed smoothly:
1. Eligibility for Returns
- Items must be returned within 14 days of delivery.
- Products must be unused, in their original packaging, and in a resalable condition.
- Personalised, customised, or made-to-order items (including teamwear, engraved products, or items with embroidery) are non-returnable, unless they are faulty or damaged upon arrival.
2. How to Return an Item
- Contact Us – Please notify our customer service team by email or phone, including your order number and the reason for return.
- If you have a printer: download and complete our PDF Return Form, then include it with your parcel.
- If you don’t have a printer: simply send your return to us with a clear note stating your order number and reason for return.
As long as we receive this information with your returned item(s), we’ll be able to process your refund promptly.
2. Package Your Item – Ensure the item is securely packaged to prevent damage in transit.
3. Send It Back – Return your item using a tracked and reliable courier service, such as Royal Mail, DPD, Yodel, Evri, or another secure provider of your choice.
Always keep your proof of postage and tracking number until your return has been received and processed.
4. Send to Our Returns Address:
A7 Sports
206 Warwick Road
Greet
Birmingham
West Midlands
B11 2NB
5. Keep Your Proof of Postage – Retain your receipt or tracking number until your refund has been confirmed.
We cannot accept responsibility for items lost in transit without proof of return.
3. Return Shipping Costs
- If the return is due to our error (wrong item sent or faulty product), we will arrange collection or reimburse return shipping up to our standard rate.
- If you are returning an item for any other reason (e.g., change of mind), return postage costs are the responsibility of the customer.
4. Refunds
- Refunds will be processed within 5–10 working days of us receiving and inspecting your returned item.
- Refunds will be issued to the original payment method only.
- Shipping charges (where applicable) are non-refundable, unless the return is due to our error.
5. Damaged or Missing Goods
If your order arrives damaged, incomplete, or incorrect, please contact us within 24 hours of receipt. Failure to do so may affect our ability to process a replacement or refund.
6. Need Assistance?
For any questions about your return or refund, please contact us:
info@a7sports.co.uk
01217712504
or visit our Terms & Conditions for full details.
🛡️ Your Consumer Rights
In the UK, you have the right to return faulty items—even if your product doesn’t have a warranty. These rights usually work alongside any warranty you have, especially within the first six months after purchase.
We’re here to make sure your experience is fair and hassle-free, so you can shop with confidence!
How to Return Your Order from Outside the UK
To ensure your return is processed quickly and without unnecessary customs charges, please follow these steps carefully:
1. Prepare Your Parcel
- Place the item(s) securely in suitable packaging.
- Include either our completed Return Form or a note with your order number, name, and reason for return.
If you require further assistance or clarification, please contact our customer service team via email or phone.
2. Mark as “Returned Goods”
- Write “Returned Goods – No Commercial Value” on the outer packaging.
- This signals to customs that your item is a return and not a new purchase.
3. Complete the Customs Declaration Form
- On the form, select the option that best matches a return (often “Returned Goods” or “Other”).
- In the description, write “Returned Goods – No Commercial Value”.
- Do not declare the full purchase price as the value—use £0 or a nominal amount (e.g., £1) to indicate no commercial value.
4. Send Using a Trackable Service
- Select a postal or courier service that offers tracking and, preferably, insurance to ensure your return arrives safely with us.
- Keep your proof of postage and tracking number until we confirm your refund.
5. Customs Fees & Deductions
- If your return is not marked as “Returned Goods,” UK customs may apply duties, VAT, or handling fees.
- Any such charges we are required to pay to receive your parcel will be deducted from your refund.
6. Send to Our Returns Address:
A7 Sports
206 Warwick Road
Greet
Birmingham
West Midlands
B11 2NB
United Kingdom
7. Keep Your Proof of Postage
Retain your receipt or tracking number until your refund has been confirmed.
We cannot accept responsibility for items lost in transit without proof of return.
8. Refund Processing
- Once we receive and inspect your return, your refund will be issued via your original payment method.
- Refunds are typically processed within 5–12 working days of receiving your parcel.
9. Need Assistance?
For any questions about your return or refund, please contact us: info@a7sports.co.uk+441217712504
or visit our Terms & Conditions for full details.
Important for International Returns
You must mark your parcel and customs form as “Returned Goods – No Commercial Value”.
If not, UK customs may charge duties, VAT, or handling fees, and these costs will be deducted from your refund.
Warranty Information – Your Protection, Our Commitment
We stand behind the quality of our products. If you receive a defective item covered by the manufacturer’s warranty, you may be eligible for a repair, replacement, or refund.
Please note:
- Warranty claims must be made within the warranty period specified by the manufacturer.
- Proof of purchase is required to process any warranty claim.
- Damage caused by misuse, accidental damage, or normal wear and tear is not covered.
Returns for warranty purposes will be assessed by our team and, if needed, referred to the manufacturer. Their decision is final.
For any warranty concerns, please contact our customer service team before returning the item. We’re here to help ensure your issue is resolved quickly and fairly.
Customer Notice
Can I return a product?
Absolutely! We want every customer to be completely satisfied with their purchase. That’s why each order undergoes a thorough inspection before it leaves our shop. However, we understand that sometimes returns are necessary. Whether you’re seeking a refund or an exchange, we’re committed to making the process simple and hassle-free.
Your satisfaction is our highest priority. If for any reason you’re not happy with your order, you may return it either by mail or by visiting our store.
Please remember that it is your responsibility to take reasonable care of the items while they are in your possession. Any damage resulting from improper handling may lead us to seek compensation. This policy applies to all products purchased through our website.
Refunds Or Exchanges
We gladly offer refunds on unused, unworn items.
Please note that we do not offer exchanges because stock levels change rapidly. The size or item you want may no longer be available by the time we receive your return. If you need a different size or product, please place a new order on our website.
To qualify, all returns must be:
- In the same condition as received, with original tags attached.
- Returned in their original packaging, properly wrapped to ensure the item and packaging remain in a saleable condition.
Accompanied by a fully completed returns form included in your parcel.
Please note:
- Packaging is considered part of the product and must be returned intact.
- Items not returned in a saleable condition, or not related to a valid Sale of Goods Act issue, may be refused or subject to a 15% deduction from the original order value.
- We reserve the right to reject any defective returns that show signs of damage from wear and tear.
- For hygiene reasons, underwear (boxers, briefs, jockstraps) and abdominal guards cannot be returned.
- Personalised items are non-refundable and non-exchangeable unless faulty.
Returns must be made within 14 days of receiving your order to be eligible for a refund or exchange.
Refunds will be issued to the original payment method, excluding the original delivery charge, once we receive and inspect your returned items.
To ensure prompt processing, please include your order invoice and completed returns form sealed with your parcel.
Returns processing may take up to 7 full working days. Thank you for your cooperation.
Product Availability
Exchanges depend entirely on product availability. If an item you ordered is out of stock or no longer available, we reserve the right to cancel your order or offer suitable alternatives.
Product descriptions and details are provided as a guide and may be updated or changed without prior notice.
All sizes listed are approximate “to fit” measurements for guidance only. If you are unsure about sizing, please contact our customer service team for assistance before placing your order.
Please be aware that due to manufacturer updates, designs, colours, and trims may differ slightly from those shown on our website.
Personalised Goods
Please exercise caution when ordering customised or personalised items, including undergarments, printed or badged teamwear, and helmets with embroidery or printing. These items are non-returnable and non-refundable unless they are delivered incorrectly or are faulty.
Ensure you select the correct size before adding personalisation, as A7 Sports reserves the right to charge for the recovery of goods if an order is cancelled due to an error on your part.
Cricket bats that have been ‘knocked in’—whether by yourself or by us at your request—are final sale and cannot be returned or refunded. This policy also applies to any cricket bat professionally serviced elsewhere.
Any items that have been worn, including international shirts, or sports equipment that has been used, are non-returnable and non-refundable.
Please note that teamwear should not be washed with fabric conditioners or softeners, as these can damage or fade sponsor logos. Items showing such damage will not be eligible for refund or exchange.
What if I receive a faulty product?
We offer a straightforward, no-hassle refund for any goods that are faulty, damaged, or incorrectly dispatched by us.
If you return items as faulty, we will work promptly to resolve the issue. Typically, we will assess the returned item(s) and take appropriate action. Please allow up to 30 working days for us to provide a response after receiving your return.
Some products may be covered by a manufacturer’s warranty, which varies depending on the item. Upon receiving your return, our inspection team will begin processing your claim. For items not manufactured by A7 Sports, we reserve the right to consult the manufacturer for their assessment. Their decision is final. Please expect a response within 30 working days of receipt.
Faulty returns exhibiting damage not caused by manufacturing defects—including accidental damage, misuse, neglect, malicious damage, or normal wear and tear—will not be accepted. If you believe your order requires repair, inspection, or replacement under these circumstances, you may return it at your own expense for evaluation. Alternatively, you are welcome to bring the item into our store for an in-person assessment.
Cancelling an item
Under the United Kingdom’s Consumer Contracts Regulations, you have the right to cancel your order within 7 days of receiving it. To do so, please notify us in writing by emailing sales@a7sports.co.uk within this timeframe.
If your order has already been dispatched, please follow our standard returns procedure to return the items.
For any questions or further assistance, feel free to contact us at info@a7sports.co.uk or call 0121 771 2504.
Customer Responsibilities
For your protection, we strongly advise using a recorded delivery service or a courier that provides proof of delivery when returning goods. Please note, proof of postage is not proof of receipt—your returned items remain your responsibility until they are received by A7 Sports.
All return shipping costs are the customer’s responsibility.
Please send all returns to:
A7 Sports
206 Warwick Road
Greet
Birmingham
West Midlands
B11 2NB
This returns policy does not affect your statutory consumer rights.
If you have any questions, please contact us at info@a7sports.co.uk or phone: 0121 771 2504.
International Customers
If you are returning goods from outside the UK, it is essential to declare the items as “Returned Goods – Refund” on the customs declaration form. A7 Sports cannot be held responsible for any import duties or taxes incurred. Failure to correctly declare your return may result in customs charges being deducted from your refund or the item being returned to you at your expense.
Please also note that overseas customers are responsible for all shipping costs related to exchanges.
Thanks for choosing us — we’re thrilled to have you as a customer!
Need Help?
If you’re unsure or need further clarification, our support team is happy to assist. Reach out via the Live Chat button or Customer Support Page.