Reliable Delivery Information
Welcome to Our Delivery Information Page!
We’re thrilled to have you here and look forward to getting your order to you as quickly and smoothly as possible. At A7 Sports, we pride ourselves on providing a delivery experience that is not only reliable but also tailored to meet your needs.
On this page, you’ll find comprehensive information about our shipping options, estimated delivery times, order processing, tracking details, and more. Whether you’re ordering locally or internationally, we aim to ensure your items arrive safely, promptly, and in perfect condition.
Please take a moment to review the details below to help you plan and track your delivery with confidence. If you have any questions, our customer support team is always here to help.
Delivery Information Overview
We’ve Got Your Order Covered — See How!
At A7 Sports, we aim to make your shopping experience smooth from start to finish—including fast, reliable delivery. Below is a summary of our delivery options, timeframes, and key information to help you plan your order with confidence.
Your Order, Our Promise
Same-Day Dispatch Information
To qualify for same-day dispatch, please ensure your order is placed by 10:00 AM, Monday through Saturday (excluding bank holidays). Orders received within this timeframe are typically processed and dispatched the same day.
Orders placed after 10:00 AM — whether on weekdays or weekends — will still be processed as promptly as possible. However, same-day dispatch cannot be guaranteed, and such orders will most likely be dispatched on the next working day.
We are committed to fulfilling your order quickly and efficiently. During peak periods, public holidays, or in the event of unexpected delays, dispatch times may vary. For urgent orders or special requests, please don’t hesitate to contact our Customer Support Team, who will be happy to assist you.
Order Processing Information
Your order will be processed within 24 hours of being placed online. Shipping will commence once the following steps are completed:
The item has been located and prepared for dispatch.
Payment has been successfully approved.
Billing and shipping address details have been verified.
We are committed to ensuring that each order is handled with care, accuracy, and efficiency. Should any issues arise during processing, our Customer Support Team will contact you directly.
Order Issue Notification
In the event of any issue with your order, we will typically contact you within 24 hours of receiving your order or on the next working day, excluding bank holidays. Our team is committed to resolving any concerns promptly to ensure minimal disruption to your delivery.
Important Notice:
During peak periods, sales events, or unexpected disruptions (e.g., severe weather or courier delays), dispatch times may be extended. We appreciate your patience and understanding if delays occur.
When & How You’ll Receive Your Order
We strive to provide a comprehensive selection of delivery services tailored to meet your specific requirements.
Please note: If you choose to have your cricket bat knocked in by our team, this will add approximately 4 – 6 additional working days to your order processing time. This is to ensure the bat is properly prepared and ready for use, maintaining the highest standards of performance and durability.
All deliveries are handled by reputable and secure courier services to ensure your order arrives safely and on time. We partner with trusted providers such as Royal Mail and other established couriers, depending on your location and selected delivery option.
All shipments are fully tracked for your peace of mind. Once your order has been dispatched, you will receive a tracking ID via email or text message.
Please ensure that someone is available to sign for the delivery at the designated address (home or work). Our courier partners will also contact you by text and email, offering flexible options such as:
- Delivery to a neighbour of your choice.
- Rescheduling for a different day.
- Leaving the parcel in a safe location (upon your request).
Be sure to follow the instructions provided by the courier to manage your delivery preferences.
Important Notice Regarding Safe Place Deliveries
If you choose to have your order left in a designated safe location (e.g., porch, doorstep, shed, or with a neighbour), please be aware that this is done at your own risk. If the parcel is lost, stolen, or damaged after being delivered to the requested location, we regret that we cannot offer a replacement or refund.
Breakdown of Shipping Charges
We offer a variety of delivery methods to suit your needs, depending on how quickly you’d like to receive your order. During the checkout process, you will be prompted to select your preferred shipping option from the available services.
Each option will display the associated cost, allowing you to choose the method that best fits your schedule and budget.
Shipping charges vary based on the delivery method you choose at checkout. Your total shipping cost will be automatically calculated and displayed before you complete your order, ensuring full transparency.
All fees are clearly outlined so you can review and confirm the total cost, including delivery, before proceeding with payment.
Delivery Options at a Glance
UK Orders & Delivery
- Standard Delivery
Standard shipping for equipment within the UK is £4.99, available only on in-stock items.
For deliveries to the Highlands, Islands, and remote areas, a shipping fee of approximately £15.99 applies.
Shipping costs will be confirmed at checkout based on your delivery location.
- Free Shipping
Enjoy free standard delivery on all equipment orders over £50 to the UK mainland. No codes required – the discount is automatically applied at checkout.
Most qualifying orders are delivered within 1 to 3 working days. Please note that delivery times may vary depending on stock availability, but we will notify you promptly if any delays occur.
*Excludes Highlands, Islands, and remote areas.
- Click & Collect
Pick up your order directly from the A7 Sport store at your convenience.
Orders are usually ready for collection within 24–48 hours. You will receive a notification as soon as your item is available for pickup.
International Orders & Delivery
Please note that all international shipments may be subject to customs duties, taxes, or import fees, depending on the regulations of the destination country. These charges are not included in your order total or shipping cost and must be paid by the recipient upon delivery.
A7 Sports is not responsible for any customs fees or delays caused by customs processing. We strongly recommend checking with your local customs office for up-to-date information before placing your order.
Customers are fully responsible for any such charges applied to their shipment upon entry into the destination country.
For accurate delivery rates or assistance, please contact us at info@a7sports.co.uk – our team will be happy to help.
Customer Notice
Is This Item in Stock?
The majority of items listed on our website are in stock and available for immediate dispatch or in-store collection.
We strive to ensure our website reflects live stock levels, with regular updates to provide the most accurate availability of our products.
If an item you’ve ordered is unavailable or temporarily out of stock, a member of our team will contact you within 24 hours (or the next working day) to provide an update and offer suitable alternatives, such as:
- An estimated restock or dispatch date.
- The option to modify or cancel your order.
- Alternative product suggestions, where available.
Please note that during periods of high demand, an item may occasionally appear as available while stock is being updated. If this happens, we will reach out promptly to keep you informed.
We are committed to making your ordering experience as smooth and transparent as possible. For urgent stock checks or questions, feel free to reach out via live chat or contact us here, or email us directly at sales@a7sports.co.uk.
Personalised Items – Customisation & Delivery Time
Please note that orders including personalisation—such as printing, embroidery, or engraving—may require additional processing time before dispatch. The exact timeframe can vary depending on the type of customisation and the options selected at checkout.
We are committed to keeping you informed throughout the process and will provide an estimated delivery timeframe for your customised item once your order has been placed. If you have a specific deadline or time-sensitive request, we encourage you to contact our team before placing your order.
Tailored Items – What to Expect
We aim to offer a wide range of products available for immediate purchase online. However, if you’re looking for an item not currently listed on our website, please don’t hesitate to contact us. We’re happy to discuss the availability of bespoke or custom-order items and will do our best to accommodate your request.
Please note that orders containing personalised teamwear (including printing or embroidery) may require additional processing time. Our standard delivery timeframe for teamwear is 10–14 working days from the date of order confirmation.
During peak periods or large group orders, delivery times may extend up to 25 working days. We recommend contacting us in advance for a personalised quote and estimated delivery time, especially if you have a specific deadline.
For any questions or custom requests, reach out to us directly — our team is here to help.
Click & Collect – Quick, Easy, and Free
Short on time or prefer to skip delivery? No problem! You can order online and collect your item in-store at no extra cost.
If the item is in stock, it may be available for same-day collection. If it’s not currently available, we’ll notify you promptly and provide an estimated collection timeframe.
To ensure your order is ready and avoid any inconvenience, please contact us before visiting the store. Our team will confirm item availability and collection details.
If you’d like to know more about store hours, ID requirements for collection, or receiving SMS/email notifications when your order is ready, please feel free to get in touch — we’re here to help.
In-Store Pickup Location
You can collect your order or visit us at the following address:
A7 Sports
206 Warwick Road,
Greet,
Birmingham,
West Midlands
B11 2NB
What If My Order Is Lost or Damaged?
At A7 Sports, we take great care to ensure every order is thoroughly inspected and securely packaged before it leaves our shop. While we work with trusted couriers, we cannot guarantee the condition of your parcel once it is in transit.
If your parcel arrives damaged, you must notify us immediately by calling 0121 771 2504 or emailing sales@a7sports.co.uk. Failure to report the issue promptly may result in the invalidation of your claim and could affect your eligibility for a refund or replacement.
Please inspect your parcel carefully upon receipt. We do not accept liability for parcels delivered to a business or workplace address that may be signed for by someone other than the recipient.
If you believe your parcel is missing, you must contact us within 28 working days of receiving your dispatch confirmation email. After this period, we are unable to process any claims related to lost shipments.
We’re committed to resolving any delivery issues as quickly and fairly as possible. If you have any concerns, please don’t hesitate to reach out to our customer support team.
Incorrect or Unintended Items Received
If you have received item(s) in error, please contact us as soon as possible. We will arrange a collection or reimburse your return postage costs, up to the value of our standard collection fee.
When returning any incorrect item(s), please ensure you retain proof of postage, as this will be required to track the return and ensure timely processing of your refund or reimbursement.
Please note: If you are returning goods because they are no longer required (and the order was fulfilled correctly), return shipping costs are the responsibility of the customer.
For full details, please refer to our Terms & Conditions.
Need Help?
If you’re unsure or need further clarification, our support team is happy to assist. Reach out via the Live Chat button or Customer Support Page.